Obtaining Support¶
Here are some resources you can use if you have questions about Nexus, or issues with the service.
1. Your Nexus administrator¶
There are a number of aspects of Nexus support which your Nexus administrator can provide for you. If your query relates to one of the areas described under “Admin Guide”, please contact your Nexus administrator directly.
2. Quantinuum Support¶
Please visit the Quantinuum Customer Support Portal unless otherwise directed by your organisation.
When reporting issues please include as much detail as possible. The following are particularly helpful:
Error messages
Stack traces
Steps you have followed
Screenshots
Sample code
Please take care to avoid sending proprietary information or intellectual property.
3. Nexus Status Page¶
If and when the service experiences degraded performance or outages, the Nexus status page will be updated. If you’re receiving error messages, it is a good place to check.
You are encouraged to visit and sign up for updates, because scheduled maintenance is announced on the status page.