Troubleshooting v1.3.0

Missing Microsoft C++ Runtime DLL’s

If the below error is seen then please install the latest version of the Microsoft C++ Redistributable’s supported by your Operating System, as this error indicates they are missing from the system.

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Invalid Product License

If either of the below errors are seen then the license entered is not valid. Please try again, ensuring the license is all on one line, with no line breaks. If the issue persists please reach out to our support team at origin-support@quantinuum.com

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Service issues

Check the logs for errors from both the Quantum Origin Kernel Reseed and the Quantum Origin Reseed sources. If you have a time-limited license it is possible it has expired and a new license needs to be provisioned by Quantinuum.

Please reach out our support team at origin-support@quantinuum.com